Terms of use
Using Konig to order, sell, and deliver food.
Last updated: 8 September 2026
MOJEC International Limited owns and operates Konig, including its customer, vendor, and rider apps and services. For support and privacy enquiries, contact Konig support.
Your account
Provide accurate account and contact information, keep your password private, and use only accounts you are authorised to access. Let Konig support know if you suspect someone else is using your account.
Orders and payments
Product availability, prices, and delivery coverage are shown in the app. Review the items, delivery address, and total—including any service and delivery fees—before confirming an order. Payment, confirmation, and delivery status are shown with the order. Delivery estimates can change because of availability, traffic, or other conditions.
Payments for physical goods are processed through the checkout provider shown in the app. Saving a payment method is optional. Removing a saved method stops its future use through that saved entry; it does not cancel a payment already being processed.
Cancellations, refunds, and problems
Use the cancellation or dispute options on your order, or contact support. Whether an order can be cancelled depends on its fulfilment state. A refund is complete only when confirmed by the payment provider. These terms do not remove consumer rights that apply under law.
Vendors and riders
Vendors must keep listings, stock, prices, pickup details, and required verification information accurate. Riders must keep their vehicle and verification details accurate and use delivery information only to perform assigned work. Approval, availability, assignment, and payout details are managed through the corresponding Konig app.
Acceptable use
Do not submit fraudulent orders, misuse another person's information, harass other users, upload unlawful content, interfere with the service, or try to bypass account or payment protections. Konig may restrict accounts while investigating misuse or verifying account information.
Privacy and closing your account
Our privacy policy explains data collection, sharing, and retention. You may request deletion at any time. Outstanding orders, refunds, disputes, or payouts must be resolved before completion.
Availability and changes
Some features depend on network access, device permissions, third-party services, or service coverage. We may change or temporarily interrupt features for maintenance, security, or operational reasons. The date above identifies the current version of these terms.